Senior Data Analyst, Product Analytics at Current · LumiJobs

Responsibilities

We are looking for a Training Lead, Risk Operations to join our growing Risk Operations team in New York. In this role, you will own the training standards, curriculum, and governance framework that ensures every team member handling disputes for Current is equipped to deliver accurate, compliant, and consistent outcomes for our members. Disputes are the primary focus, with organizational responsibility for training coverage across the broader Risk Operations function as the team grows.
This role is ideal for someone with direct experience building and governing training programs in a disputes, fraud, or risk operations environment who understands what it takes to drive consistency across distributed teams. You know how to translate Reg E, Reg Z, and CFPB requirements into practical, engaging learning, and you are energized by the challenge of raising the quality and accountability of training at scale.
Disputes Training Ownership and Curriculum Development
Own and continuously improve the disputes training curriculum, ensuring content is accurate, current, and aligned to Current’s regulatory and operational standards across every team handling disputes
Design, build, and maintain training content for disputes operations across formats including onboarding modules, procedural guides, regulatory compliance training, and targeted refreshers for both BPO and internal teams
Ensure all training content reflects current Reg E, Reg Z, and CFPB requirements and is updated promptly when policy, product, or compliance requirements change
Partner with the QA Lead to use QA findings, error trends, and calibration insights as the primary inputs for training prioritization, content updates, and remediation programs
Internal Team and BPO Training Delivery
Build and own the formal training program for Current’s internal disputes team, including structured onboarding, defined readiness criteria, and ongoing skills development
Govern training delivery across outsourced partner teams, setting clear standards for content accuracy, regulatory alignment, and quality, and providing direction when updates are needed
Define team member readiness standards and nesting criteria in partnership with Operations leadership; monitor new hire performance through ramp and adjust training interventions based on QA and productivity data
Develop and maintain facilitator guides and delivery materials that support consistent training across in-house and outsourced teams

Qualification

4+ years of experience in trainingDemonstrated experience assessingHighly organizedExperience in consumer fintech

Required

4+ years of experience in training, instructional design, or operations training, with direct experience designing programs for disputes, fraud, or financial risk operations
Strong understanding of consumer financial regulations as they apply to disputes, including Reg E, Reg Z, and CFPB guidelines, and the ability to translate those requirements into practical team member training
Demonstrated experience assessing, improving, and scaling training programs in fast-moving operational environments
Demonstrated experience designing and delivering multi-format training content including onboarding programs, procedural guides, e-learning modules, and scenario-based exercises
Comfortable working across BPO and internal teams, with the ability to hold external partners to training standards without direct authority
Strong collaborator who partners effectively with QA, Operations, Compliance, and Knowledge Management to build training that reflects real performance data
Highly organized, with the ability to manage multiple training projects and deadlines in a fast-paced environment
Excellent written and verbal communication skills; able to present complex regulatory and operational content clearly for frontline team members and leadership alike
Experience in consumer fintech, neobanking, or payments, particularly at a high-growth startup
Familiarity with learning management systems such as Lessonly, Workramp, or TalentLMS
Experience designing training programs for BPO or outsourced operations teams, including governance of vendor-delivered training
This role has a base salary range of $85,000 - $130,000 Compensation is determined based on experience, skill level, and qualifications, which are assessed during the interview process. Current offers a competitive total rewards package which includes base salary, equity, and comprehensive benefits.

Preferred

Experience building and governing training programs in disputes, fraud, or risk operations
Ability to translate regulatory requirements into practical learning

Senior Data Analyst, Product Analytics

Responsibilities

Qualification

Required

Preferred

Benefits

Company

Current

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