We are looking for a self-motivated Project Manager to ensure that key aspects of the client implementation process are completed in a timely and accurate manner. In this role, you will be responsible for coordinating hardware installation and software implementation projects from the start of a new customer signed contract through the final completion. Your goal is to ensure that each project is completed on schedule, that the quality meets all standards, that the projected profit levels are maintained or improved, and that the customer is completely satisfied.

The IPM is the customer's primary project contact and coordinates the people, dates, decisions, and dependencies needed to put the contracted solution into service. and transition to Client Success. Please note this role requires ability to follow up with customers via phone when email is not driving a project forward.

Serve as the primary point of contact for customers and installers throughout the implementation process

Proactively contact customers, installers, and other project stakeholders by phone when email follow-ups are not moving a project forward

Define actionable next steps for customers while involving, aligning and managing relevant stakeholders across teams

Validate deal data with customers to ensure accurate details to set up the project

Maintain implementation project tracking record - update and track project details, status, requests, change orders, payment details on an ongoing basis leveraging our CRM system

Forecast project completion timeframes

Prioritize work queues to ensure projects and communications are progressing

Coordinate hardware installation process and software implementation, including working with internal and external installers, sales teams, CSMs and customers

Manage schedules, activities, and communications with customers and installers

Coordinate invoicing requests and validate billing/payment inquiries

Implementation Project Manager

Responsibilities

Qualification

Required

Benefits

Company

Butterflymx

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