IT Helpdesk Support, Digital Ops

South Burlington, Vermontfull timeRemote

H1B: yes

BETA Technologies IT Helpdesk Support at BETA Technologies providing frontline IT support and resolving technology issues across multiple platforms. Role includes user training and maintaining IT documentation.

Responsibilities

Provide end-user support for hardware, software, audio video, networking, and printing issues
Utilize electronic ticketing system for tracking requests
Serve as first point of contact for IT issues
Perform remote troubleshooting using diagnostic techniques
Conduct new hire training on hardware and productivity software
Maintain and install conference room audio video systems
Create and maintain detailed IT documentation

Qualification

Exposure to Google AdminAbove and Beyond QualificationsFamiliarity with ERPKnowledge of SlackFoundational scripting in PowershellBasic network troubleshooting

Required

Proficiency in troubleshooting across Windows, Mac, and Linux operating systems
Experience in administration and provisioning of user accounts and devices via Entra ID / Active Directory and Mobile Device Management software
Exposure to Google Admin, Microsoft Entra and Microsoft Intune
Strong technical writing skills for creating clear and detailed documentation
Above and Beyond Qualifications:
Exposure to working with MDM software for iOS / MacOS and Android
In depth knowledge of troubleshooting common workplace communication tools like Slack, Zoom, Google Meet, and Microsoft Teams
Experience with Atlassian products like Confluence and Jira
Familiarity with ERP, PLM, and ALM software like PLEX, Polarion, 3DX, and Solidworks
Foundational understanding of common scripting in Powershell
Ability to troubleshoot or diagnose basic network issues
Experience with installing and supporting audio video equipment

Preferred

Experience with MDM software for iOS / MacOS and Android
Knowledge of Slack, Zoom, Google Meet, Microsoft Teams troubleshooting
Experience with Atlassian Confluence and Jira
Familiarity with ERP, PLM, ALM software like PLEX, Polarion, 3DX, Solidworks
Foundational scripting in Powershell
Basic network troubleshooting
Experience installing and supporting audio video equipment

Benefits

Medical
Dental
Vision
Equity/RSU
Parental Leave

Company

BETA Technologies

View company page

Source: greenhouse

Active within the past hour

Remote-friendly

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