Coursera Commissions Analyst supporting accurate and timely sales compensation for a global field organization. Administers commission plans and payments and maintains data across Xactly Incent, Salesforce Spiff, and Salesforce.
Responsibilities
The Revenue Operations team is seeking a Commissions Analyst to support accurate and timely sales compensation for a global field organization of more than 500 employees. You’ll administer commission plans and payments, maintain data across Xactly Incent, Salesforce Spiff, and Salesforce, and partner with teams across Revenue Operations, Finance, People Operations, and Payroll to resolve issues and improve processes. This role is a great fit for someone who enjoys detailed analytical work and wants to help build reliable, scalable compensation operations.
Support the end-to-end administration of sales commissions for a global field organization, ensuring variable compensation is calculated and paid accurately and on time.
Maintain sales, quota, and commission data across Xactly Incent, Salesforce Spiff, and Salesforce through regular audits, reconciliations, and data validation.
Calculate, validate, and track commissions, bonuses, SPIFFs, guarantees, and other incentive payments in accordance with approved plans and policies.
Audit monthly and quarterly commissions, investigate discrepancies and root causes, and partner with the appropriate teams to resolve issues before payroll deadlines.
Support compensation-related employee lifecycle changes, including new hires, transfers, promotions, leaves of absence, and terminations. Set up participants, plans, quotas, and assignments in line with approved policies and procedures.
Respond to questions from sales employees and leaders about commission statements, calculations, plan mechanics, and payments, explaining information clearly and protecting confidential data.
Maintain documentation and audit trails for calculations, adjustments, exceptions, and approvals to support compensation governance and financial controls.
Identify opportunities to improve commission processes, controls, reporting, and automation, and support quarterly and year-end close, plan deployment, and quota administration.
Qualification
Sales Compensation AdministrationData Analysis and ReconciliationCross-Functional PartnershipBachelor’s degree in FinanceFamiliarity with quotas
Required
Sales Compensation Administration: Supporting commission calculations, incentive payments, plan setup, and employee compensation changes.
Data Analysis and Reconciliation: Working with large datasets to validate information, investigate discrepancies, and maintain accurate records.
Cross-Functional Partnership: Collaborating with Sales, Revenue Operations, Finance, People Operations, and Payroll to resolve issues and meet deadlines.
2+ years of experience in sales compensation, commission administration, revenue or sales operations, finance, accounting, or a related analytical function.
Experience supporting commission calculations and/or sales compensation plan administration.
Bachelor’s degree in Finance, Accounting, Business, Economics, or a related field, or equivalent practical experience.
Strong proficiency in Microsoft Excel and/or Google Sheets, including formulas, lookups, pivot tables, reconciliations, and analysis.
Strong analytical and problem-solving skills, attention to detail, and ability to work with large, complex datasets.
Strong organizational and time-management skills, with the ability to manage competing priorities and meet monthly and quarterly deadlines.
Clear written and verbal communication skills, including the ability to explain compensation calculations and plan mechanics.
Ability to collaborate across teams and handle confidential employee and compensation information with discretion.
Preferred
Hands-on experience with Xactly Incent and/or Salesforce Spiff.
Experience with Salesforce and sales opportunity, bookings, and quota data.
Experience supporting a global sales organization and multiple compensation plan types.
Familiarity with quotas, attainment, accelerators, crediting, splits, SPIFFs, guarantees, and clawbacks.
Experience supporting monthly or quarterly financial close and commission accruals.
Experience in software/SaaS or education technology; basic SQL knowledge is a plus.
