Product Support Specialist

Remote - USfull timeRemote

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Datacor The Product Support Specialist at Datacor provides Tier One technical support and assists customers with software projects including custom report building and app configuration. This role involves troubleshooting, documentation, and collaboration with client services and development teams.

Responsibilities

We're looking for a high-energy, customer service-minded, tech savvy Product Support Specialist to become part of our Customer Support Team. Our Product Support Specialists are the face of Datacor for our customers. We take customer support seriously - we provide our customers with friendly, thorough and knowledgeable customer service, beginning to end. This begins with you. At a high level, your responsibilities will be to understand our customers’ needs and help them use our software to solve their problems, from issue identification to troubleshooting to resolution. This role is technical in nature and requires research, analytical and database skills. Role is hybrid located at 1111 W Morris Ave, Hammond, Louisiana 70403.
Customer Support: Providing Tier One tech support. Handling support calls, emails and feature requests from customers. Getting to know our customers on a first-name basis and being their advocate.
Professional Services: Helping new and existing customers with software projects including Custom Report building and Custom App configuration.
Technical Documentation: Help create, contribute to, and maintain technical documentation.
Product Improvement: Work with the Client Services and Development teams to improve Internal and Customer Facing tools to interact with our product.

Qualification

Experience in Customer SupportUse of AI During InterviewsAt Datacor

Required

2-5 years' experience writing SQL queries, conducting data manipulation and scrubbing
Strong research skills to collect information, troubleshoot and document issues
Minimum intermediate working knowledge of Microsoft Office Excel
Experience in Customer Support, Technical Support, and Project Management
Excellent verbal and written communication
Strong analytical and problem-solving skills
Strong organizational and time management skills
Previous experience in Software as a Service (SAAS)
Datacor is an Equal Opportunity Employer and does not discriminate on the basis or race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic.
Use of AI During Interviews:
At Datacor, we value thoughtful problem-solving and authentic perspectives. To ensure a fair and consistent evaluation process, we ask that candidates do not use generative AI tools or outside assistance during live interviews unless explicitly stated otherwise. We're interested in hearing your experience, your approach, and how you think through challenges.