Sila The Install Warranty Tech troubleshoots and repairs residential HVAC systems post-installation to ensure proper operation. The role involves diagnosing issues, completing warranty repairs, and communicating with customers and teams.
Responsibilities
Respond to residential HVAC installation warranty calls and investigate customer concerns.
Troubleshoot heating and cooling systems to identify installation-related issues and determine the appropriate repairs.
Inspect HVAC equipment, components, and installation work to identify deficiencies and ensure proper operation.
Complete warranty repairs and adjustments in accordance with manufacturer specifications and company standards.
Test system performance after completing repairs to verify proper operation and performance.
Use diagnostic tools and technology to evaluate system operation and identify potential issues.
Clearly document findings, repairs, and recommendations in the company’s service system.
Communicate professionally with homeowners, explaining identified issues and completed repairs.
Coordinate with installation teams, service technicians, and the office team to resolve recurring concerns and improve customer satisfaction.
Maintain a clean, organized, and safe work environment while following company procedures and safety standards.
Operate a company vehicle responsibly and maintain a professional appearance when representing Guy Smith Home Services.
Qualification
Ability to pass a background checkStrong troubleshootingA commitment to quality workmanshipExperience using MeasureQuick
Required
At least 1 year of HVAC installation experience.
Ability to pass a background check.
Ability to safely operate a company vehicle and maintain a valid driver's license.
Strong troubleshooting, problem-solving, and attention-to-detail skills.
A commitment to quality workmanship, safety, and customer satisfaction.
Professional communication skills and the ability to work independently while collaborating with a team.
Strong organizational skills and the ability to accurately document work performed.
Preferred
HVAC Journeyman license or equivalent advanced HVAC credentials.
Three or more years of HVAC troubleshooting experience.
Experience using MeasureQuick, Bluon, or similar HVAC diagnostic tools and resources.
Residential HVAC service or warranty repair experience.
Familiarity with HVAC manufacturer specifications, system commissioning, and installation quality standards.
If you’re an HVAC professional who enjoys troubleshooting, takes pride in getting the job done right, and wants to help homeowners feel confident in their home comfort systems, Guy Smith Home Services could be the right fit for you. Join a team that values quality, supports your growth, and recognizes the importance of excellent service. Apply today!
