Brigit Customer Care Associate at Brigit responsible for handling customer interactions via email and live chat with empathy and efficiency. Key duties include spotting trends in customer issues and escalating them appropriately.
Responsibilities
As a Customer Care Associate, you will be joining a team of passionate agents responsible for all basic tasks of Customer Care. As the front line to our customers, your primary goal will be to handle all customer interactions with empathy, spot trends in customer issues and escalate to other departments in a manner that is consistent with our brand and our values.
Respond to emails and live chats (goal is 200/tickets a day, depending on volume)
Learn and be an expert in all the issues/situations our users need assistance with
Be on the lookout for issues reported by customers and create Jira tickets for other departments to review/resolve
Feel comfortable in escalating tickets as required and follow through to resolution
Acknowledge all feedback given from management regarding QA, attitude, or performance reviews
Escalation of all BBB threats, CFPB threats, FTC threats, legal matters and other high pressing issues to Management
High School Degree or Bachelor's Degree
Experience working with Zendesk
2+ years of supporting customers through digital channels, including email and live chat
Passion for helping people and providing incredible customer care
Ability to work in a fast-paced work environment and thrive in ambiguity.
Qualification
High School Degree or Bachelor's DegreeExperience working with ZendeskEmpathy and problem solving skills
Required
High School Degree or Bachelor's Degree
Experience working with Zendesk
2+ years of supporting customers through digital channels, including email and live chat
Ability to work in a fast-paced work environment and thrive in ambiguity
Can handle a large volume of email inquires and solving customer questions in a timely manner
Empathy and problem solving skills
Ability to work independently while remaining highly collaborative with the broader team
Efficient and clear communication skills to resolve difficult customer issues
Strong ability to spot trends or problems and creatively find solutions
Professional response to negative feedback or user interactions
