Responsibilities

Platform & Integrations Strategy: Define and execute the roadmap for Cobalt's integration ecosystem (e.g., SFDC, Slack/MS Teams, ticketing and automation tools), including build-vs-partner decisions and a prioritization framework tied to revenue and retention impact.
Ecosystem & Partnerships: Own the product side of technology partnerships — API/webhook strategy, partner onboarding requirements, and joint roadmap alignment with strategic integration partners.
Pricing & Packaging: Partner with Finance, Sales, and the VP of Product to design and evolve pricing and packaging across the tiered portfolio, including credits, contracts, and tier-based feature and integration entitlements.
Roles, Permissions & Access (RBAC): Own the roadmap for role-based access control, authentication, and customer administration capabilities that meet enterprise security and compliance expectations.
Customer Experience Alignment: Absorb and elevate the Customer Focus charter — customer journey, scoping and calculator experience, findings/reports, asset and engagement management, and customer-facing catalogue — ensuring platform decisions are grounded in real customer workflows.
Product Operations Leadership: Oversee the operating rhythm of the Product org — roadmap cadence, QBRs, Product Hour, in-platform content (Pendo), technical publications, usage/experience metrics, and tooling/vendor contract management.
Team Leadership: Manage and develop a team of PMs and product operations professionals; set goals, coach for growth, and represent the team's roadmap to the VP of Product and cross-functional leadership.
Cross-Functional Execution: Partner closely with Engineering leads and Design to translate platform strategy into epics, acceptance criteria, and shippable releases, and with Customer Success/Sales to ensure GTM readiness for platform and integration launches.
What Success Looks Like in the First Year
A published platform and integration roadmap, prioritized against a clear framework, with at least one new strategic integration shipped.
A documented pricing/packaging model for tier-based feature and integration entitlements, adopted by Sales and Finance.
An RBAC and permissions framework that closes known enterprise/compliance gaps and is referenceable in security reviews.

Director of Product Management, Platform at Cobaltio · LumiJobs

Director of Product Management, Platform

Responsibilities

Benefits

Company

Cobaltio

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