Investigations & Policy

Run safety investigations from intake through resolution. Weigh conflicting accounts against the evidence, and close each case with a written finding that a second reviewer can verify.

Handle escalated tickets. Communicate clearly with professionals and partners, and with legal and law enforcement when a case requires it. Tie every resolution to the facts and to our terms.

Apply Instawork’s Community Guidelines consistently, and propose revisions where cases expose gaps.

Use natural language to generate SQL for our databases. Review each query’s logic and verify its results before you act on them.

Identify fraud patterns and safety trends yourself, without a technical intermediary. Report what the data supports and where it falls short.

Track the metrics that show whether Trust & Safety is working, including incident rate, time to first action, appeal overturn rate, and repeat-violation rate. Report results to Product and Legal against targets set by the Director of Trust & Safety.

Investigate the cause when a metric moves off target, and recommend a response.

Re-review a sample of closed cases each month to check that findings are accurate and consistent.

Product Operations & Automation

Test new safety and enforcement features before launch, and send Product written defect reports.

Help plan outreach to professionals and partners for each new feature, and track adoption from launch.

Trust & Safety Product Operations Specialist

Responsibilities

Qualification

Required

Preferred

Company

Instawork

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