Network & Systems Technician

Hauppauge, NYfull time

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On Site

mid

H1B: no

Customcomputerspecialists Network & Systems Technician provides mid-level hands-on support for network, server, virtualization, and device issues at Islip School District. The role focuses on maintaining infrastructure and end-user support to minimize disruptions and reduce escalations to senior engineers.

Responsibilities

Networking and infrastructure: Manage and troubleshoot routing, switching and wireless connectivity across district buildings; diagnose outages and performance issues and document each fix.
Server maintenance: Perform routine server maintenance, including database and software updates and patching; monitor server health and respond to alerts.
Virtualization (VMware vCenter): Manage virtual machines, including creating, updating and removing snapshots, and adjust CPU, memory and storage allocation as needed.
Endpoint management: Deploy policies and manage Windows devices in Microsoft Intune, Chromebooks in Google Admin Console and iPads in Jamf; support device deployment, patching and inventory through Endpoint Central.
End-user support and asset management: Resolve staff and student tickets in ServiceDeskPlus, keep asset records accurate, and keep users informed through resolution.
Ticket resolution times and the quality of communication with end users.
Patch and maintenance compliance, with no missed maintenance windows.
Accuracy of asset records and technical documentation.
Recurring problems, by identifying root causes and fixing them rather than just closing tickets.
Fewer disruptions to teaching and learning, and less escalation to senior staff over time.
Works with the district technology department, senior network and systems engineers, teachers, students, building administrators and district leadership.
Assists with network equipment installs, replacements and configuration changes under senior direction, and escalates design or architecture work and issues beyond scope.