We’re looking for a strategically driven Senior Customer Success Manager to help our customers get live, grow their payment volumes and realise the full value of BVNK’s platform.

This is more than a traditional relationship management role. You’ll combine payments expertise, commercial acumen and strategic customer management to drive adoption, maximise customer value and protect long-term revenue.

You’ll build trusted relationships with senior customer stakeholders, understand their business models and payment flows, and turn their objectives into actionable plans. Working closely with Account Management, Sales, Product, Engineering, Compliance and Operations, you’ll help customers overcome challenges, unlock new use cases and scale their use of BVNK.

We’re looking for someone who understands that great Customer Success is measured not just by customer satisfaction, but by the outcomes customers achieve and the value they generate.

Key Areas of Responsibilities:

Drive customer outcomes and adoption

Own the customer journey from onboarding and implementation through go-live, adoption and long-term success, ensuring customers realise value quickly.

Develop a deep understanding of customer business models, payment flows and strategic objectives, building success plans with clear milestones and measurable outcomes.

Proactively identify opportunities to increase payment volumes, activate additional payment rails, expand into new markets and drive adoption of BVNK products.

Use customer and transaction data to monitor performance, identify risks and opportunities, and prioritise actions that improve customer outcomes.

Protect and grow customer value

Build trusted relationships across customer organisations, engaging confidently with operational, technical, commercial and executive stakeholders.

Senior Customer Success Manager

Responsibilities

Qualification

Preferred

Company

Bvnk

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