As an Implementation Manager at BVNK, you will own the successful implementation of customers onto the BVNK platform following commercial close and handoff from Solutions Engineering.

This role combines technical expertise, program management, and customer leadership. You will be accountable for maintaining implementation momentum, resolving blockers, managing risk, and ensuring customers launch successfully against clearly defined scope and timelines.

Key Areas of Responsibility:

Own customer implementations from handoff by Solutions Engineering through successful production go-live.

Establish and manage implementation plans, milestones, dependencies, responsibilities, and target launch dates.

Lead customer implementation kickoffs and establish clear governance and ways of working for the delivery process.

Guide customers through integration with BVNK’s APIs, webhooks, authentication methods, and payment infrastructure.

Provide technical guidance and best practices throughout implementation while ensuring alignment with the solution agreed during the sales process.

Coordinate testing, sandbox integration, configuration, certification, operational readiness, and production launch activities.

Act as the primary point of coordination between customers and BVNK teams during implementation.

Work closely with Engineering, Product, Compliance, Operations, and other internal teams to resolve implementation blockers and dependencies.

Troubleshoot technical integration issues and coordinate escalation to specialist teams where required.

Technical Implementation Manager - APAC

Responsibilities

Company

Bvnk

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