Intern, Aftersales Customer Relations & Voice of Customer

El Segundo, CA-HQinternshipOn Site

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$37k

H1B: no

Faradayfuture Intern, Aftersales Customer Relations & Voice of Customer at Faraday Future supporting customer communications, case management, and VOC feedback collection within Aftersales operations. This role assists cross-functional coordination and CRM administration.

Responsibilities

The Intern – Aftersales Customer Relations & Voice of Customer (VOC) will support the Aftersales operations team in maintaining high standards of customer satisfaction and case management. Reporting within the Aftersales department, this role assists with customer communications, case tracking within the CRM system, Voice of Customer (VOC) feedback collection, and cross-functional coordination with Quality, Engineering, and Operations. This internship offers hands-on experience in customer success, CRM administration, and service operations within an innovative AI electric vehicle and robotics company.
Customer Experience
Support customer communication throughout the service process.
Respond to customer inquiries under the guidance of the Aftersales team.
Assist with customer follow-up after repairs, deliveries, and service campaigns.
Help maintain a positive customer experience.
CRM & Case Management
Create and update customer cases within the CRM system.
Maintain accurate customer records and service history.
Assist with tracking open customer cases through completion.
Monitor Service Level Agreements (SLAs) and notify the team of overdue cases.
Voice of Customer (VOC)

Qualification

Prior experience in customer serviceHigh School GraduateTechnical SkillsProficiency in Microsoft Office (WordFamiliarity with basic web applicationsCommunication & Detail OrientationInterest in automotiveAbility to support after-hours

Required

Prior experience in customer service, call center operations, retail, hospitality, or client-facing support roles (0–2 years of experience).
High School Graduate
Technical Skills:
Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
Familiarity with basic web applications, email handling, and computer systems (experience with CRM software like Zendesk or Salesforce is a plus).
Communication & Detail Orientation:
Strong verbal and written communication abilities with a customer-first mindset.
Excellent organizational skills and high attention to detail.
Ability to multi-task and manage customer inquiries efficiently in a fast-paced environment.
Positive attitude with a focus on problem-solving and team collaboration.
Ability to travel up to 10% as required to support customer visits, training, meetings, and company events.

Preferred

Prior experience with CRM systems such as Zendesk, Salesforce, or similar tools.
Interest in automotive, electric vehicles, robotics, or advanced technology.
Demonstrated experience working effectively in a team-oriented startup environment.
Ability to support after-hours, weekend, or holiday customer activities during product launches, customer events, or critical business needs.