Practice Operations Manager at Amae Health · LumiJobs

Responsibilities

We are hiring a Practice Operations Manager to serve as the operational leader for our clinic opening soon in Boston, MA. As a dyad partner to our Clinic Director, the Practice Operations Manager will lead service delivery and operational alignment across both locations, driving key KPIs and meeting or exceeding operational targets. Working onsite in close partnership with clinical leadership, this individual will provide leadership across people, systems, and processes — including training, coaching, mentoring, and developing teams — while modeling the behaviors needed to deliver best-in-class service and care to our members.
Truly cross-functional, you are comfortable working across clinic and centralized teams (HR, Talent, Finance, Growth, Central Operations, and Technology) to deliver exceptional care while growing a sustainable business. You navigate change effectively, embrace new technologies, and continuously improve operations across your clinics. A player/coach at heart, you're equally comfortable delegating and rolling up your sleeves to work directly with members. You are detail-oriented, highly organized, and excited about leading operational excellence in SMI care.
This is a full-time, in-person position at our clinic opening in Boston, MA.
What You Will Work On:
Clinic Operations & Environment
Provide direct oversight of day to day operations of the clinic, including oversight of the clinical team’s operations in collaboration with the Clinical Director
Maintain a clean, organized, and welcoming clinic space, following all brand guidelines
Partner with vendors and business associates including but not limited to building management, medical supply providers, cleaning services, maintenance, and regulatory visits
Maintain systems and documents to ensure regulatory compliance with the Joint Commission and other regulatory bodies
Maintain and oversee all schedules and templates to ensure consistent member experience, thoughtful and productive clinician schedules, and billing and regulatory compliance
Team Management & Culture
Foster a proactive, adaptable, and engaged team environment

Practice Operations Manager

Responsibilities

Benefits

Company

Amae Health

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