Anaplan Customer Success Business Partner role managing key accounts in GCC, Turkey, and Emerging Markets including Africa. Drive adoption, retention, expansion, and ROI of Anaplan solutions through strategic leadership and customer advocacy.
Responsibilities
Drive Immediate Value: Manage a prominent GCC, Turkey and Emerging Markets to include Africa portfolio, hitting the ground running to drive adoption, retention, expansion, and maximum ROI in equal measure.
Be a Trusted Advisor: Guide customers through the value delivery lifecycle, helping them transform their processes and achieve critical business objectives using Anaplan.
Strategic Leadership: Lead executive-level Quarterly Success Reviews (QSRs), presenting Success Scorecards to executive sponsors and key stakeholders — comfortably navigating the relationship-driven, protocol-conscious engagement style expected across GCC enterprise and sovereign accounts.
Uncover Opportunities: Identify customer pain points and conduct targeted workshops to promote new use cases, surfacing upsell and cross-sell opportunities alongside proactive retention planning.
Champion the Customer: Proactively build strong relationships, acting as the internal voice of the customer to raise risks, advocate for their needs, and ensure goal alignment.
Mitigate Risk: Identify renewal risks early and partner seamlessly with Renewal Managers and Account Executives on robust mitigation plans.
Empower Self-Sufficiency: Advise customers on establishing Centers of Excellence (CoE) or similar governance models, integrating with existing internal governance structures where relevant, to promote long-term self-sufficiency.
Leave a Legacy: Contribute to our evolving customer success assets, playbooks, and reference case studies, leaving the team stronger than you found it.
Your Qualifications
Fluent in Arabic and English, spoken and written — non-negotiable for this role given the customer base.
Previous experience driving value in customer success, presales, or management consulting roles, ideally within the GCC.
Required background in Enterprise Performance Management (EPM), Enterprise Planning, or Analytics, with the ability to relate directly to customers' underlying business challenges.
Qualification
Our Commitment to Diversity
Preferred
Subject matter expertise in Planning and Modelling, particularly in Supply Chain, Finance, or Sales.
Hands-on experience advising on or establishing a Center of Excellence (CoE) or similar governance structure.
Familiarity with Anaplan or comparable enterprise planning platforms.
Background in change management and enterprise-wide business transformation initiatives.
Experience crafting customer-facing collateral, such as success playbooks or templates.
Exposure to renewal strategy and expanding customer footprints through upsell/cross-sell practices.
Prior experience working with sovereign or government-affiliated enterprise accounts.
Our Commitment to Diversity, Equity, Inclusion and Belonging (DEIB)
