Senior Manager Technical Services

Remote USfull timeRemote

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senior

$140k–$180k

H1B: no

ChartHop Senior Manager Technical Services leading Implementation Specialists and Senior Professional Services Consultants to onboard customers and deliver complex technical projects. Responsible for team management, client project oversight, and escalation resolution.

Responsibilities

Lead the team: recruit, coach, and retain Implementation Specialists and Senior Professional Services Consultants; set goals, manage performance, and build a bench of future leaders
Own escalations: resolve technical blockers such as integration failures and data sync errors, coach the team to troubleshoot independently, and drive root-cause fixes with Support, Product, and R&D
Run delivery: own technical onboarding, integrations, data cleanup, and project management; forecast capacity against the sales pipeline and existing customer demand; build the playbooks, processes, and AI-enabled automation that make delivery fast and accurate; own and report on operational metrics
Partner across the business: work with Sales on scoping, Customer Success on expansion, and executive stakeholders at key customers; be the voice of the customer to Product and R&D
How you'll be measured
Time to value: implementation duration, time to launch, and on-time completion
Project CSAT survey scores
Data accuracy at project completion and stability of integrations after delivery
Escalation resolution speed, team utilization, engagement, and retention
Tools: HubSpot, Planhat, and Zendesk, plus the ChartHop platform
Interviews: Talent Partner Screen, Hiring Manager, Team Interviews (Culture, Technical, Collaboration) and Leadership
Application deadline: Monday October 26th

Qualification

Experience in Professional ServicesExperience managing technicalTechnical depth in integrationsStartup experienceHRIS or compensation planning platformsHubSpotPlanhatZendeskPostmanSQLPSA or project management tools

Required

Experience at B2B SaaS companies focused on AI and data analytics
Experience delivering for mid-market and enterprise customers
Experience in Professional Services, Implementation, Technical Customer Success, or consulting
Experience managing technical, customer-facing teams
Technical depth in integrations, REST APIs, SFTP, data structures, and SaaS configuration
Strong communication skills with technical and non-technical audiences