Senior Customer Success Manager

Required

• 5+ years in Customer Success, SaaS consulting, or a related field
• Proven track record of owning enterprise customer relationships, including renewals and commercial negotiations
• Strong executive presence — comfortable managing relationships with C-suite and VP-level stakeholders
• Experience with SaaS implementations, project management, and cross-functional collaboration
• Ability to understand and consult on complex workflows across People, Finance, and Recruiting functions
• Proficiency translating customer needs into product feedback and strategic recommendations
• Experience at a high-growth startup (nice to have)
• Application deadline: Monday October 26th
• Although we list what we generally look for, we are very likely missing other attributes and skills that you have that could make you a great addition, but are not currently listed. Research has shown this especially applies to women and other marginalized groups, who tend to apply only if they check 100% of every box, while others apply when they meet roughly 60%. The point: it does not hurt to take a chance and apply. We are an inclusive employer and value diversity at our company.