Strategic Account Manager

San Franciscofull timeOn Site

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Strategic Account Manager at Onos Health · LumiJobs

mid

$160k–$180k

H1B: no

Onos Health Strategic Account Manager at Onos Health managing payer relationships and driving account initiatives. Acts as trusted advisor and liaison between health plan customers and internal teams to deliver value and scale operations.

Responsibilities

Onos is growing, and our health plan customers are growing with us. As a Strategic Account Manager, you’ll be the go to person payers count on to make Onos work for them, and the person our product and operations teams count on to tell them what those payers actually need.
Strategic payer relationships: you’re the day-to-day lead and trusted advisor for a portfolio of health plan customers
Cross-functional partnership: you work with product and operations to make sure payers get the most out of Onos
Voice of the customer: you bring client needs, feedback, and friction points back to the team, and push to get them addressed
Account initiatives and project execution: you drive them from kickoff to delivery, on time and with clear owners
Scaling the account function: you help build the processes, playbooks, and operating rhythms that support our growth across Onos
Other duties as needed. We’re an early team, so the work will evolve.

Qualification

Familiarity with payer dataA proactiveStrong written and verbal communication

Required

3–6 years of experience in strategic account management, product management, or client services
Bonus if you have 1–2 years of management consulting experience
Direct experience with healthcare payers, whether working at a health plan or managing health plan clients as a vendor or partner
Working knowledge of how healthcare businesses and payers operate, including the stakeholders and priorities
Familiarity with payer data, health plan workflows, or value-based care programs
Experience with AI-enabled products or technical SaaS platforms
Startup or fast-paced environment experience where things aren’t defined. You’re comfortable with ambiguity, and you bring structure to it instead of waiting for it to clear up
A proactive, forward-thinking approach to client management. You anticipate what clients will need before they ask, bring clarity when the path isn’t obvious, and act without waiting for direction
Track record of working cross-functionally with product teams while driving projects and initiatives across the organization
Comfort translating between client needs and internal teams, in both directions
Experience building account management processes, playbooks, or reporting from scratch
Strong written and verbal communication, including with senior client stakeholders