Operations & Automation Associate at Nous · LumiJobs

Responsibilities

What Nous does for members can feel simple: helping them understand their bills, save money, and avoid admin. Delivering that reliably at scale is much harder.
You’ll join the Operations team at the heart of the business, working on the difficult real-world problems that sit between our members, our product, external suppliers and the systems that make Nous work.
This is not a traditional customer operations role. You’ll spend time close to our members, understanding their questions, investigating things that have gone wrong and learning in detail how our service works. We think that matters: the best systems are usually built by people who have seen the underlying problems first-hand.
But we don’t want you simply to get faster at doing manual work. We want you to spot the pattern, understand why the problem exists, and help build a better way of doing it.
That might mean redesigning a process, building an automation, using AI to remove repetitive work, querying data to understand what is happening, improving an internal tool, or working with Product and Engineering on a more fundamental fix.
You don't need to arrive knowing all of the tools we use. We care much more about how quickly you learn them.
We’re looking for someone early in their career who is unusually curious, quick to learn and good at figuring things out. You might already have built automations or small products yourself. You might instead have worked in operations, consulting, product, analytics or another demanding environment and found yourself constantly looking for better ways to do things.
Either way, we want someone who gets excited by a problem they don't immediately know how to solve.
You’ll have a lot of support from experienced operators, engineers and product people, but also be given a lot of responsibility unusually early in your career. The aim is for you to quickly become someone who can take an undefined operational problem, understand it properly and build a robust solution.
It’s a rare chance to learn how a fast-growing technology company actually works from the inside while building the systems that allow it to scale.

Operations & Automation Associate

Responsibilities

Qualification

Required

Company

Nous

More roles at Nous