NetCredit Application Support Representative (Remote)

Chicagofull timeRemote

H1B: no

Enova The NetCredit Application Support Representative manages inbound calls to guide prospective customers through the loan application process. This role requires completing a 3-week training program and focuses on converting prospects into successful sales.

Responsibilities

Enova operates multiple consumer lending brands, each featuring distinct offerings and customer criteria. As an Application Support Representative, you will participate in an in-depth 3-week training program to specialize in a specific brand. Following the completion of training, your role will involve managing a high volume of inbound calls. You will interact with prospective customers to guide them through the loan application process, with the primary goal of converting these prospects into successful sales.
Manage incoming customer calls, providing expert guidance through the loan application process.
Proactively follow up with customers to encourage the completion of loan applications as necessary.
Ensure high levels of customer satisfaction by clearly explaining the features and benefits of Enova's products and services.
Maintain meticulous and up-to-date customer account records with accurate information.
Deliver exceptional customer service through clear, professional, and effective verbal and written communication.

Qualification

Prior call center experience is a plus

Required

Prior call center experience is a plus, but we value candidates with a proven background in fast-paced customer service environments.
Exceptional communication and active listening skills with a proven history of professionalism and empathy in customer interactions.
Proven ability to thrive in a high-volume environment by demonstrating exceptional adaptability and multi-tasking skills.
Comfortable utilizing new technology and have a proven ability to excel in a remote work environment.

Benefits

Dental
Vision
401(k)
PTO
Parental Leave
Wellness

Company

Enova

View company page

Source: greenhouse

Active within the past hour

Remote-friendly

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Customer ServiceCall Center ExperienceRemote Work Technology

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NetCredit Application Support Representative (Remote) at Enova · LumiJobs