In the role of Contact Center Department Manager - Customer Service, you will play a crucial part in our Operations Team. Your responsibilities will include supervising the daily activities of call center representatives and supervisors across various shifts within your department. Your focus will be on delivering exceptional customer service and driving departmental productivity to surpass objectives. This role will report to the Operations Manager.

Lead supervisors to surpass individual, team, departmental, and P&L objectives, overseeing the performance management process, including biannual performance evaluations, co-worker improvement plans, and disciplinary actions.

Ensure compliance with lending regulations within relevant departments, adhering to industry consumer lending guidelines.

Evaluate management reports to enhance efficiencies and continuously improve productivity.

Develop and communicate subordinate job roles, providing structured career development plans.

Exercise sound judgment in daily responsibilities such as hiring, corrective actions, development plans, performance management, talent assessment, and terminations.

Contact Center Department Manager - Customer Service

Responsibilities

Qualification

Required

Benefits

Company

Enova

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