Commure Sales Strategy & Operations role at Commure focused on improving sales team performance and go-to-market strategy for AI healthcare voice agents. Owns pipeline, forecast, targets, and coaching to drive sales success.
Responsibilities
Commure builds AI for healthcare operations. Call Center Agents is our AI voice agent for medical practice and health system call centers. It answers and places patient calls, schedules and reschedules appointments, and plugs directly into the EHR, so calls end with work done rather than a message left.
We sell to health systems, specialty practices, FQHCs, and behavioral health networks. The product is moving fast, the market is crowded with well-funded competitors, and the team is small enough that one person can shape how the whole sales motion runs.
You'll be the person who makes the sales team measurably better every quarter. That means owning the numbers (pipeline, forecast, targets, rep performance) and the people side that moves them: coaching individual sellers and keeping the whole team sharp on a product that ships something new every few weeks.
You'll sit in deal reviews, tell us where the forecast is wrong before it's wrong, figure out why one rep converts discovery calls at twice the rate of another, and turn that into a training the rest of the team runs with the next week. If you've done sales strategy and ops at a high-growth company and want more scope, more ownership, and a mission in healthcare, this is that job.
Set strategy and plan the business
Partner with the call center leadership on go-to-market strategy across segments: health systems, specialty practices, FQHCs, and behavioral health.
Lead territory design, target setting, and quota allocation. Translate company goals into field-level numbers each rep believes in.
Model capacity and hiring plans: how many reps, SEs, and implementation resources we need to hit the plan, and when.
Help design and administer sales comp, including SPIFs that push the behaviors we need.
Evaluate and improve individual sales performance
Build a performance scorecard for every seller: activity, pipeline generation, stage conversion, cycle time, win rate, and deal size.
Diagnose where each rep is losing deals (discovery, champion building, ROI case, procurement) using CRM data, call recordings, and deal reviews.
Qualification
Clear
Required
Clear, concise writer and communicator with reps, managers, and executives alike.
Please be aware that all official communication from us will come exclusively from email addresses ending in @commure.com. Any emails from other domains are not affiliated with our organization.
Employees will act in accordance with the organization’s information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.
