Senior Consultant, Patient Experience

Required

• 8+ years of relevant healthcare industry experience with a deep understanding of market trends and healthcare delivery models.
• Proven track record managing end-to-end consulting engagements (scope, timeline, budget, outcomes), with prior management consulting experience strongly preferred.
• Hands-on experience with business development, client relationship expansion, or proposal development in a consulting environment.
• Deep domain expertise in patient experience data, analytics, and methodologies.
• Demonstrated history of leading improvement initiatives across Experience, Safety, Engagement, Quality, or Performance domains.
• Bachelor’s degree required; ability to travel up to 75%.
• What You Should Know About This Team
• High-Impact Strategic Ownership: We partner directly with executive leaders and health system boards to solve their most critical patient experience and operational challenges.
• End-to-End Leadership Culture: Senior team members own full engagement lifecycles, giving you autonomy to drive strategy, client growth, and project delivery.
• Focus on Methodological Innovation: We continuously refine our offerings, giving you a direct voice in building new consulting tools, technology integrations, and frameworks.
• Collaborative Senior Leadership: You will work side-by-side with Associate Principals, Principals, and Partners in an environment dedicated to executive mentorship and practice growth.
• Our Team’s Favorite Perks and Benefits