Factory is hiring a Solutions Engineering Manager to build the Enterprise Solutions Engineering team. Our Enterprise Solutions Engineers own the full customer lifecycle, pre-sales and post-sales: discovery, demos, proofs of concept, security and architecture reviews, pilot delivery, and the ongoing adoption and expansion of Factory once a customer is live. You will help build out the team, define how it runs, and own both the technical win and the production outcome for our fastest-growing Enterprise accounts.

Build the Enterprise Solutions Engineering team: define the hiring profile, recruit and close the founding Solutions Engineers, and grow the team with the Enterprise pipeline

Design and iterate the team's operating playbook across the full lifecycle: discovery, pilot scoping, success metrics, security and compliance reviews, production rollout, and ongoing adoption and expansion

Own the team's technical win rate, time-to-technical-win, pilot-to-production conversion, and post-sales adoption and expansion; report them to GTM leadership and use them to coach the team

Partner with Sales leadership and Account Executives to run high-quality technical discovery, demos, and proofs of concept that tie directly to customer outcomes

Carry accounts directly while the team ramps, and serve as the escalation point for complex evaluations, at-risk deployments, and high-stakes Enterprise deals, including CTO, VP Engineering, and Security stakeholders

Onboard, coach, and develop Solutions Engineers; set clear expectations, career paths, and performance standards, and shorten ramp time with structured enablement

Act as the voice of the field internally, feeding customer and prospect insight back to Product and Engineering

Regional Director, Solutions Engineering, Enterprise

Responsibilities

Qualification

Required

Preferred

Company

Factory

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