Education Program Designer (Contract) at Vitally · LumiJobs

Responsibilities

Design learning pathways for a widening range of learners. You’ll map who needs to learn what, and in what order, by role (admin, day-to-day user, executive sponsor) and by customer stage. Then you’ll turn the Academy’s catalog into clear paths through self-paced courses, live sessions, and scenario-based assessments.
Teach Customer Success, not just software. With our CS experts, you’ll build education that helps CS professionals with renewals, retention, and churn risk, and shows them how to automate, track, and report on their CS operations in Vitally.
Build programs and certifications with the experts. You’ll work closely with subject matter experts in Product, Support, and CS to plan and design customer learning programs and certifications for the Vitally Academy.
Build what customers need first. You’ll work with our subject matter experts to turn their product knowledge into engaging learning, applying core adult learning principles across e-learning, interactive courses, and video you script, record, and edit yourself. You’ll build or direct the first wave of content so it’s live before each launch stage opens.
Own the full instructional design lifecycle. This runs from needs analysis and content gap reviews through assessment design and evaluating whether a program met its business goals.
Make the team faster, and prove the training works. You’ll build reusable workflows, templates, and quality standards that the Academy adopts. You’ll measure both the build time you save and learner outcomes beyond completions, such as time to first value, adoption, and how-to ticket volume.
Hand it off well. Internal team members will co-build with you from week one. Before you go, you’ll leave a documented operating model so the program stays current.
Who You’ll Work With
You’ll work every day with our Marketing team on content, voice, editorial standards, and production. You’ll also work with our Community and Education Manager on peer learning and office hours. You’ll partner with our Knowledge and Automation team to keep help content in line with the curriculum. You’ll also partner with CSMs to learn where customers actually get stuck, and with Product for early access to what’s changing.
What Success Looks Like
First 30 days: You have an approved learning architecture (roles, paths, and a curriculum map) and baselines for adoption, time to first value, and how-to tickets.
First 90 days: Launch content is live, the delivery model is in place, and the education metrics are defined.

Education Program Designer (Contract)

Responsibilities

Qualification

Required

Preferred

Company

Vitally

More roles at Vitally