Vice President of Client Management at Jellyfishcareers · LumiJobs

Responsibilities

As a key strategic leader within Jellyfish, you will be responsible for driving client success, revenue growth, and operational excellence across our highest value domestic and/or global accounts. You will lead client relationships at the highest level, ensuring alignment with business objectives while fostering long-term partnerships. Your expertise in client management, financial accountability, and cross-functional leadership will contribute to Jellyfish’s continued success and innovation, and you will contribute to product development, marketing, plus cross-group engagements.
Just as important as client management, this role must also lead cross-functional teams within Jellyfish with an understanding of operations. An in-depth understanding of social media, production and creator landscape to lead workflows from ideation to publication of busy social media channels while also managing internal and external teams is critical. This role must be an active problem solver handling interpersonal relationships just as much as operational ones.
This is a hybrid position, based out of our Los Angeles office combined with time spent in-office with the client on a weekly basis. The salary range for this position is between $225,000-240,000 USD, annually, and a final offer is dependent on experience.
Develop and lead overarching client strategies, ensuring sustained business growth and long-term success across a wide book of business
Establish and maintain strong relationships with C-suite and senior decision-makers both internal and external, driving retention, satisfaction, seamless delivery and revenue expansion
Support where needed in aligning internal capabilities to ensure seamless execution and maximum client value
Solve problems and identify issues in real-time by engaging with cross functional leads and key stakeholders
Adapt systems and processes for agile needs of clients and internal partners
Streamline processes, improve workflows, and ensure consistency across client accounts
Own the business outcomes of client strategies, ensuring all teams are working towards the same goals
Accountable for achieving commercial and growth targets within your client portfolio
Serve as the ultimate escalation point for client issues, ensuring challenges are resolved efficiently

Vice President of Client Management

Responsibilities

Qualification

Required

Benefits

Company

Jellyfishcareers

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