Customer Support Specialist II

United Statesfull timeOn Site

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H1B: no

Uberfreight Customer Support Specialist II at Uberfreight responsible for ensuring timely delivery of shipments and maintaining communication with customers and carriers. Manage shipment entries and coordinate appointments using Transportation Management System.

Responsibilities

This position is responsible for ensuring timely delivery of customer shipments, maintaining daily communication, and building strong relationships with both customers and carriers.
What the Candidate Will Do
Use Transportation Management System to process shipment entries and actively lead timely performance/automation objectives
Maintain consistent and professional communication; effective, prompt and courteous communications with respect to difficult situations, relaying service failures, etc.
Exceed customer on-time pick-up and delivery expectations
Supervise shipments and revise when vital based on changing shipper, customer, and carrier needs
Utilize external websites and other tools of communication to set shipment appointments
Update load status in the system, e.g. loaded pick-up, delivery, empty, etc.
Work directly with Logistics Teams to assist with shipment issues or problem-solving
Appointment Scheduling/Schedule appointments with shipper and/or receiver, update the TMS as needed
Additional Responsibilities Regarding Customer and Carrier Relationships
Contact carrier to obtain status of load-tendered; continue monitoring the shipment for on-time pick-up, transit, delivered, empty

Qualification

High school diploma or GED equivalentCollege degreeKnowledge of the freight industry

Required

High school diploma or GED equivalent
At least 1 year of customer service experience
Basic proficiency with Google Workspace or Microsoft Office Suite
Clear and professional oral and written communication skills, including email etiquette

Preferred

College degree
Knowledge of the freight industry
At least 1 year of customer service experience within an office work environment
Advanced proficiency with Google Workspace or Microsoft Office Suite

Benefits

Medical
Dental
Vision
401(k)
Equity/RSU
Parental Leave
Life Insurance
Wellness

Company

Uberfreight

View company page

10000+ employees

Transportation

Founded 2009

Source: greenhouse

Active within the past hour

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Customer Support Specialist II at Uberfreight · LumiJobs