Director of Intermodal

United Statesfull timeOn Site

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senior

$131k–$152k

H1B: no

Uberfreight Uberfreight seeks a Director of Intermodal to lead operational teams and drive strategic vision in intermodal transportation. The role focuses on customer service, operational efficiency, and team leadership within rail freight and logistics.

Responsibilities

As the Director of Operations within the Intermodal division, you will drive the strategic vision, execution, and overall workflow of multiple operational teams. Overseeing a diverse portfolio of customer accounts, you will be responsible for balancing exceptional customer service and on-time performance with operational efficiency—maximizing margins, controlling costs, and managing load volumes. We are looking for a seasoned leader with deep intermodal knowledge who can champion employee development, foster cross-functional partnerships, and deliver an unparalleled experience that consistently meets the evolving needs of our clients.
What the Candidate Will Do
Strategic & Financial Leadership
Review, analyze, and own all matters related to delivering measurable cost savings and containment to both the customer and Uber Freight.
Oversee the operational strategy and ensure flawless execution.
Retain ownership of customer service goals and conduct business reviews (creation, development, and presentation).
Understand and apply all aspects of customer contracts to maximize ROI over the lifecycle of the partnership.
Operational Excellence
Actively participate in new account reviews and assist the team in preparing for customer-facing meetings.
Partner with stakeholders to standardize onboarding processes, including systems applications, SOPs, and account governance.
Proactively identify operational bottlenecks and implement continuous improvement solutions regarding processes, cost, service, and profitability.
Support determining eligibility for additional non-committed freight to be awarded to intermodal services and actively champion these awards.

Qualification

Bachelor’s degree in TransportationDeep understanding of P&L statements

Required

8–10+ years of dedicated experience in the intermodal transportation sector, with a strong focus on rail freight and logistics operations.
5+ years of proven managerial experience leading, mentoring, and developing high-performing teams.
Strong track record in customer-facing roles, with expertise in establishing, monitoring, and optimizing Standard Operating Procedures (SOPs) and Key Performance Indicators (KPIs) to drive service excellence.
Demonstrated experience leading and executing strategic initiatives that align operational performance with business growth goals.
Demonstrated experience leading a team through system migrations and efficiency driving technology enhancements.

Preferred

Bachelor’s degree in Transportation, Logistics, Supply Chain Management, or a related field.
5+ years of people leadership experience, specifically managing people leaders.
10+ years of experience in transportation and logistics operations.
Experience managing complex customer accounts within a 3PL and 4PL environment.
Advanced working knowledge of Tableau or similar data visualization platforms.
Deep understanding of P&L statements, operational metrics, and financial performance management.
Proven track record of leading cross-functional operational improvement initiatives.