As the Director of Strategic Customer Success & Growth, you will serve as a key executive partner driving account retention, strategic expansion, and operational excellence across enterprise clients. In this high-impact leadership role, you will own client satisfaction both directly and by managing a team of Strategic Customer Success Partners. You will act as a trusted advisor to client C-suites—translating complex supply chain metrics into strategic growth opportunities, conducting regular site visits, and partnering closely with Operations to deliver game-changing logistics solutions.

What the Candidate Will Do

Portfolio Strategy & Retention: Own retention, contract renewals, and commercial strategy across assigned accounts in close partnership with the Customer Success team

Team Leadership & Mentorship: Hire, train, and empower a high-performing team of Strategic Customer Success Partners to deliver consistent, best-in-class service.

Executive Advocacy & Relationship Building: Serve as the strategic voice of the customer across internal departments (Operations, Finance, Product, and Procurement) to build long-term executive trust.

Strategic Growth & Cross-Selling: Identify retention risks and expansion opportunities, supporting solutions design and new business pipeline growth.

Financial Ownership: Maintain direct financial responsibility and budgeting oversight for customer revenue, P&L performance, and margin targets.

Customer-Centric Innovation: Connect client needs directly to Product Development through design partnerships to continuously evolve Uber Freight’s solution set.

Travel: Travel to customer sites as needed (up to 50%).

Director, Strategic Customer Success & Growth

Responsibilities

Qualification

Required

Preferred

Benefits

Company

Uberfreight

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