Field Service Representative

Required

• Customer Focus: Maintains professionalism while working at customer sites and serves as a trusted senior field contact by being responsive, respectful, solution-oriented, and technically credible.
• Independence and Accountability: Performs advanced field service work with limited supervision, exercises sound judgment in complex or high-priority situations, and escalates critical issues when additional support or approval is needed.
• Organization and Documentation: Manages assigned tasks, tools, parts, service documentation, root cause analysis, corrective actions, and follow-up items accurately and timely.
• Mentorship and Knowledge Sharing: Provides technical guidance, support, shadowing, and on-the-job training to Field Service Technicians and Representatives, as needed.
• Quality of Work: Completes work accurately, safely, and in accordance with IEM standards, customer requirements, project expectations, and applicable technical requirements.
• Associate degree, vocational training, military experience, or equivalent experience in power distribution systems, including switchgear, UPS systems, generators, PDUs, or related equipment commissioning activities preferred.
• Minimum of 3+ years of related electrical, mechanical, technical, manufacturing, construction, commissioning, or field service experience preferred.
• Minimum of 2+ years of experience supporting switchgear start-up, commissioning, troubleshooting, repair, or related field service activities preferred.
• Demonstrated ability to independently troubleshoot and resolve complex electrical, mechanical, power distribution, or commissioning-related issues in the field.
• Ability to read and interpret electrical wiring diagrams, schematics, work instructions, technical drawings, and service documentation.
• Strong diagnostic, problem-solving, and troubleshooting skills required.
• Ability to safely use hand tools, power tools, and electrical testing equipment.