Founding Customer Happiness Manager

Required

• 3-7 years in customer success, client services, or a similar client-facing role, ideally at a fast-growing insurance-related or B2B SaaS company.
• You've seen what good looks like. You've worked on a strong customer success team, and you bring a clear picture of what great client service looks like from the inside.
• You're on the rise. You've grown quickly in your career and you're ready for a role with more ownership.
• You're the person people rely on. You're highly responsive, organized, and follow through on everything. Clients trust you because you always come back with an answer.
• You get into the weeds. Claims experience isn't required. What matters is that you're eager to learn how claims work end to end, from reserves and loss runs to adjuster workflows, and you dig in until you know it cold.
• You've supported a portfolio of clients. You've owned several client relationships at once and kept them healthy, engaged, and coming back.
• You use data. You're comfortable pulling metrics, spotting trends, and using them to drive a conversation with a client or an internal team.
• Client presence. You can calm a frustrated claims leader and hold your own with a carrier executive.
• Builder mentality. You've improved or created processes and playbooks, not just followed them, and you're energized by ambiguity and ownership.
• Technical curiosity. You don't need to code, but you're excited to work closely with engineers and use AI tools to do more with less.