Senior Manager, Content & Operations, Global Customer Advocacy

Required

• You are driven by innovation, bringing curiosity and technological fluency to solve complex challenges and uncover scalable, AI-powered solutions.
• You act like an owner with a bias for action, taking full accountability for outcomes and navigating seamlessly between high-level advocacy strategy and hands-on operational execution.
• You are data-driven, relying on rigorous analytics and measurable evidence to make sound decisions, optimize workflows, and demonstrate tangible business value.
• You are a high-trust collaborator who communicates with clarity and respect, embracing feedback and partnering across cross-functional teams to achieve shared organizational goals.
• You think at scale, connecting daily operational efforts to overarching business objectives and designing durable processes built to support global growth.
• Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving
• 7+ years of experience in customer marketing/advocacy, content strategy, product marketing, marketing operations, or related disciplines within a B2B technology environment
• Strong strategic content development experience, with the ability to translate complex technology solutions and customer outcomes into compelling, data-driven content that supports integrated marketing campaigns
• Proven cross-functional program management skills, with experience leading global initiatives, influencing stakeholders, and driving measurable outcomes across Sales, Marketing, and Customer Success
• Strong analytical and operational expertise, including developing performance measurement frameworks, establishing scalable processes, and leveraging data to optimize program effectiveness
• What Will Make You Stand Out (Preferred Qualifications)
• Demonstrate a proven ability to leverage AI technologies and workflows to drive measurable operational efficiency