Senior Technology Specialist, Executive Support

United Statesfull timeRemote

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senior

$103k–$142k

H1B: yes

Okta The Senior Technology Specialist, Executive Support at Okta provides first-touch IT support to C-suite executives and their assistants. Responsibilities include troubleshooting, AV support for executive events, onboarding, and contributing to process improvements.

Responsibilities

Deliver: daily onsite and remote IT support for executives and EAs through ServiceNow, Slack, walk-ups, and email, with a focus on first-touch resolution and SLA performance.
Support: white-glove AV and Zoom for executive sessions, leadership offsites, and smaller gatherings in corporate event spaces, onsite and remotely.
Onboard: new executives with a personalized Day 1 experience so they are fully set up for success.
Troubleshoot: macOS, Windows, iOS, and Android issues, including corporate security alignment and device performance.
Investigate: complex incidents, document root causes in RCAs, and find process changes that improve productivity for executives and the support team.
Join: a shared on-call rotation for critical executive escalations, including early morning, late night, and weekend coverage.
Create: knowledge articles, runbooks, and short videos that enable the GEO support team and executive customers.
Contribute: to Workplace Technology projects and travel up to 25% of the time to other Okta offices or offsite events.
What you'll bring to the role
5+ years in enterprise IT support, workplace technology, systems support, or a related technical field.
Hands-on, advanced troubleshooting across Mac and PC hardware.
Working knowledge of heavily SaaS-based environments, including managing role-based access control (RBAC).

Qualification

5+ years in enterprise IT supportExperience supporting executivesProficiency with macOS

Required

5+ years in enterprise IT support
Experience supporting executives
Proficiency with macOS, Windows, iOS, and Android
Ability to troubleshoot hardware and software issues
Strong problem-solving and communication skills

Benefits

Dental
Vision
401(k)
PTO
Equity/RSU
Parental Leave

Company

Okta

View company page

Source: greenhouse

Active within the past hour

Remote-friendly

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Must-Have Skills for This Role

ServiceNowSlackmacOSWindowsiOSAndroid

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Senior Technology Specialist, Executive Support at Okta · LumiJobs