Responsibilities

At Veho, we're changing the delivery experience through technology and a network of people who get packages where they need to go. Our Ground Operations teams are essential to that work, managing package sortation, warehouse operations, and the daily execution that keeps our delivery network moving.
We're looking for a Lead, Talent Business Partner to support our Ground Operations organization.
This is a hands-on role for someone who understands the challenges of hourly workforces, builds strong relationships with frontline leaders, and knows how to handle difficult employee situations with fairness, urgency, and sound judgment.
You'll partner with operational leaders, warehouse managers, and supervisors to manage employee relations issues, raise performance standards, improve workforce stability, and create a better experience for our teams.
You'll spend time in our warehouses, work with employees across different shifts, and develop a firsthand understanding of what our teams experience every day.
We want someone who can solve problems independently, use data to identify opportunities, and find practical ways to make People support more efficient through technology and AI.
Your goal is to help Ground Operations leaders build strong teams, address problems early, and create safe, accountable workplaces where people can do their best work.
Manage Employee Relations and Workplace Risk
Independently manage employee complaints, investigations, misconduct allegations, disciplinary matters, and other employee relations cases across assigned locations.
Conduct fair, timely, and well-documented investigations, making sound recommendations and escalating sensitive or high-risk matters appropriately.
Partner with Employee Relations, Legal, and People Operations on accommodations, leave concerns, retaliation allegations, employment separations, and other complex matters.
Coach leaders on applying policies consistently, documenting employee concerns, and navigating employment requirements affecting hourly and non-exempt employees.

Qualification

Employee relations expertiseHourly workforce experienceSound judgment and high EQPerformance managementOperational understandingAnalytical skillsOwnership and executionEmployment practices knowledgeTechnology fluencyCommunication skillsExperience in warehousingExperience supporting multiple sites

Required

Employee relations expertise: Experience independently managing investigations, employee complaints, disciplinary matters, and complex workplace issues.
Hourly workforce experience: Experience supporting frontline, non-exempt, shift-based, or distributed employee populations.
Sound judgment and high EQ: You can build trust, handle sensitive situations, manage conflict, and make fair decisions under pressure.
Performance management: You're comfortable challenging managers, coaching through difficult conversations, and ensuring performance issues are addressed.
Operational understanding: You understand the realities of frontline work and can balance business priorities with employee needs.
Analytical skills: You can interpret workforce trends and use data to identify practical solutions.
Ownership and execution: You manage competing priorities, follow through on commitments, and work independently across multiple locations.
Employment practices knowledge: You understand the employment laws and policies relevant to hourly workforces, including wage and hour, leave, accommodations, and employee protections.
Technology fluency: You're comfortable with HRIS and digital tools and willing to use AI to improve efficiency.
Communication skills: You can work effectively with hourly employees, supervisors, and senior operational leaders.

Preferred

Experience in warehousing, logistics, transportation, distribution, manufacturing, or fulfillment.
Experience supporting multiple sites, locations, or operating shifts.
Familiarity with high-volume hiring, seasonal staffing, and frontline retention.
Experience supporting site launches or organizational changes.
Experience using employee relations case management tools or HR automation.
What Success Looks Like
Success means stronger frontline leaders, fair and consistent employee relations practices, and a more stable workforce. We expect this person to get involved quickly and make a difference in the day-to-day experience of our teams.
Build relationships with operational and site leaders, visit supported warehouses, and understand how people challenges affect daily operations.

Lead Talent Business Partner - Ground Operations at Veho Tech Inc · LumiJobs

Lead Talent Business Partner - Ground Operations

Responsibilities

Qualification

Required

Preferred

Benefits

Company

Veho Tech Inc

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