Mintlify Account Manager responsible for growing Mintlify's customer relationships and managing accounts with $50K–$250K ARR. Own renewals, expansion, and pricing conversations.
Responsibilities
We're hiring an Account Manager to grow Mintlify's relationships with a book of customers, each typically $50K–$250K in annual recurring revenue. You'll own the commercial side of these accounts: renewals, expansion, and pricing conversations. Customer Success owns adoption and the day-to-day relationship, and you'll work as one team with them.
Your job is to find where Mintlify can do more for each customer, such as another product team's docs, a help center, or growing AI usage, and turn it into growth. Our buyers are engineering, developer experience, and documentation leaders, so you'll need to be comfortable talking about how docs are built and shipped, even if you don't write code.
Team: Account Management, working alongside Customer Success and our other Account Managers
Reports to: Ben Terrill, Head of Customer Success
Location: San Francisco, in office when you're not traveling
Travel: About one trip per month for customer visits, business reviews, and events
Type: Full-time, quota-carrying
Own and grow your book
Manage a book of accounts, each typically $50K–$250K ARR.
In partnership with a CSM, build an account plan for each: stakeholders, contract terms, usage, and where we can grow.
Support renewals end to end: forecast early, negotiate terms, and propose multi-year agreements where they fit.
Find and close expansion with Customer Success
Qualification
Moderate technical understandingStrong discovery and negotiation skillsOrganized and data-drivenYou've sold developer toolsExperience with usage-based pricingFamiliarity with AI products (AI searchEarly-stage startup experienceWhat success looks like30 days90 days
Required
3+ years in a quota-carrying account management role, or an AE role with expansion ownership, at a B2B SaaS company.
A track record of growing mid-market or enterprise accounts ($50K+ ARR), with expansion numbers you can name.
Moderate technical understanding: you can explain how a team writes, reviews, and publishes docs (Git, Markdown, APIs, CI/CD), hold your own with engineering leaders, and know when to bring in a Solutions Engineer.
Strong discovery and negotiation skills, including renewals, multi-year terms, and working with procurement.
Experience partnering with Customer Success, with clear ownership of the commercial relationship.
Organized and data-driven: disciplined in Salesforce, accurate in forecasting, and able to read usage data to time an expansion.
Willing to travel about one week a month.
Able to work from our San Francisco office when you're not traveling.
Preferred
You've sold developer tools, API platforms, or other products bought by engineering teams.
Experience with usage-based pricing, such as credits or overages.
You've used Mintlify or another docs platform.
Familiarity with AI products (AI search, assistants, MCP) and how teams adopt them.
Early-stage startup experience, especially helping build an account management or expansion motion.
What success looks like
30 days: You know your book (every account's contract, renewal date, usage, and key contacts), you've met your CSM partners and top customers, and you have a plan for each account.
90 days: Every renewal in the next two quarters has a plan and a next step, you've made your first on-site visits, and your qualified expansion pipeline is growing.
