Carvana Customer Delivery Driver at Carvana responsible for resolving title cases and processing vehicle registrations. This role involves direct customer interaction and managing the full vehicle title and registration journey.
Responsibilities
This is a full-time, hourly, in-office role based at our Tempe, AZ headquarters (typically 38–45 hours per week). The role includes potential holiday shifts, along with overtime opportunities based on business need.
Review, process, and complete documentation required to transfer a vehicle title, ensuring all forms are accurate and compliant with state-specific regulations
Contact customers, DMVs, lienholders, and third parties to collect missing or corrected documents and resolve complex title discrepancies
Input, cross-reference, and retrieve data across multiple databases and tracking systems with a high degree of accuracy
Process, finalize, and mail customer registration packets, and interact with state and county government licensing departments through multiple communication channels
Serve as the voice of Carvana on inbound video calls to notarize customer documents and guide them through their vehicle ownership transition
Maintain detailed, up-to-date customer records and case notes to keep every handoff seamless
Partner with peers, vendors, and internal teams across the business to problem-solve in real time and keep cases moving
Exhibit strong written penmanship for title work and manage assigned caseloads from open to close
Jump in where needed — special projects, team support, and other duties as the business evolves
Other duties as assigned
Experience: 1–2 years of work experience in an administrative, data entry, or customer-facing capacity, and a genuine passion for getting the details right
