BDC Sales & Service Manager - INFINITI Stuart!

Stuart, FLfull timeOn Site

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senior

H1B: no

Murgadoautomotive The BDC Sales & Service Manager at INFINITI Stuart leads daily BDC operations to ensure leads are worked quickly and professionally. This role involves coaching and motivating BDC representatives, tracking KPIs, and partnering with Sales, Service, and Marketing teams.

Responsibilities

Lead daily operations of the BDC
Build and refine processes to drive quality appointments
Coach, train, and motivate BDC representatives
Track KPIs and improve conversion and customer satisfaction
Partner with Sales, Service, and Marketing teams
Set standards for client treatment from first contact

Qualification

AnalyticalFull benefitsModern facility and a collaborativeEmployee discounts on vehiclesAutomotive experience

Required

Proven BDC management experience (automotive preferred)
Track record of leading a successful team in a fast-paced, high-volume environment
Strong coaching ability and comfort holding people accountable
Excellent communication skills and solid CRM proficiency
Customer-first mindset with a focus on building lasting relationships
Analytical, organized, and able to turn data into action
Why INFINITI Stuart & Murgado Automotive Group
Competitive base salary + performance bonuses
Full benefits: medical, dental, vision, and 401(k) with company match
Clear path for growth inside a multi-store, family-owned group
Modern facility and a collaborative, high-standards culture
Employee discounts on vehicles, parts, and service