Service Manager - INFINITI Stuart!

Stuart, FLfull time

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On Site

senior

$1000k–$2000k

H1B: no

Murgadoautomotive Service Manager at Infiniti Stuart leads the service department overseeing all service operations and ensuring high customer satisfaction. This role involves managing daily operations, mentoring the team, and driving service department success.

Responsibilities

Leadership & Management:
Lead, mentor, and motivate the service team to deliver outstanding customer service and achieve departmental goals.
Oversee daily service operations, including scheduling, workflow management, and staffing.
Conduct regular performance evaluations and provide feedback to ensure continuous improvement.
Customer Service Excellence:
Ensure the highest levels of customer satisfaction by addressing concerns, resolving issues, and maintaining effective communication.
Develop and implement service initiatives to enhance customer experience and loyalty.
Operational Efficiency:
Monitor and manage service department productivity, efficiency, and quality standards.
Analyze service metrics and KPIs to identify areas for improvement and implement corrective actions.
Financial Management:
Develop and manage the service department budget, including labor, parts, and supplies.

Qualification

Excellent communicationOther RequirementsDegree in Automotive TechnologyDegree in Business ManagementDegree in a related field

Required

Proven experience as a Service Manager or in a similar leadership role within an automotive service environment.
Strong understanding of automotive service operations, including repair processes, parts management, and customer service.
Exceptional leadership and team management abilities with a focus on employee development and motivation.
Excellent communication, interpersonal, and problem-solving skills.
Strong organizational skills and the ability to multitask effectively in a fast-paced environment.
High school diploma or equivalent required; a degree in Automotive Technology, Business Management, or a related field is preferred.
Other Requirements:
A valid driver’s license with a clean driving record.
Familiarity with dealership management systems (DMS) and automotive repair software.

Preferred

Degree in Automotive Technology
Degree in Business Management
Degree in a related field

Benefits

Dental
Vision
401(k)
PTO
Wellness

Company

Murgadoautomotive

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Source: lever

Active within the past hour

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