Greet customers coming into the service department for all service needs

Take and determine appropriate course of action for all incoming service department telephone calls concerning pending repairs, scheduling, cost and completion dates

Assist in the preparation of quotes on repair jobs

Write service orders and obtain customer approval of orders

Open Repair Orders and close Repair Orders in times of customer/service overflow

Assist the Shop Supervisor(s) in the assignment of service technicians to specific service jobs

Monitor job progress and keep customer updated

Assist service technicians in identifying opportunities to Up-Sell

Report all customer complaints to the Service Manager and/or the Assistant Service Manager

Inspect each departing job for quality and cleanliness

Finalize paperwork upon completion of work and at end of shift

Check all cash schedules daily

Service Advisor

Responsibilities

Qualification

Required

Preferred

Benefits

Company

Premiertruck

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