Loaner Car Representative

Laguna Niguel, CAfull timeOn SiteH1B: no

Murgadoautomotive Loaner Car Representative responsible for managing service loaner fleet operations including vehicle checkouts, returns, and record maintenance. Ensures exceptional guest experience consistent with Mercedes-Benz standards.

Responsibilities

Assist guests with loaner vehicle check-in and checkout procedures.
Verify driver’s licenses, insurance information, and required loaner agreements.
Inspect vehicles for damage, cleanliness, mileage, and fuel levels before and after use.
Document vehicle conditions and promptly report damage or concerns to management.
Maintain accurate loaner fleet records in dealership systems.
Coordinate with Service Advisors and management regarding loaner availability and requests.
Monitor overdue loaner vehicles and assist with guest follow-up.
Coordinate vehicle cleaning, fueling, and preparation for the next guest.
Assist with tracking vehicle maintenance and service needs.
Provide professional, courteous customer service consistent with Mercedes-Benz standards.