Technical Support Engineer I

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$54k–$67k

H1B: no

Easypost 2 The Technical Support Engineer I at EasyPost provides support for the GlobalShip enterprise multi-carrier shipping solution. Responsibilities include client configurations, troubleshooting, software updates, and escalating issues as needed.

Responsibilities

Provide support for EasyPost’s GlobalShip shipping solution
Work with Support Techs and Integration Engineers
Assist with client configurations and daily shipping tasks
Troubleshoot technical issues
Follow up with clients to ensure problems are solved
Make minor software and database adjustments with guidance
Test and deploy software updates
Recognize and escalate urgent problems
Establish trust and rapport with customer contacts

Qualification

Bachelor’s Degree in computer science

Required

Bachelor’s Degree in computer science, information systems, information technology, coding certification through a coding bootcamp, or 2+ years of related experience
Coding experience or ability to pick up C#, Angular, VBScript, JavaScript, HTML

Company

Easypost 2

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Source: lever

Active within the past hour

Remote-friendly

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