Provide first-level contact to customer inquiries, requests, and technical issues via various communication channels

Provide timely and effective solutions to customer problems

Maintain a professional and courteous demeanor when interacting with customers

Diagnose and resolve technical issues related to products, software, or services

Utilize problem-solving skills to analyze and identify root causes of problems and provide solutions or workarounds

Collaborate with other technical teams and engineers to escalate and resolve complex issues

Handle escalations from Tier 1 Support Team

Be a strong collaborator as part of a small team touching every part of the company

Technical Support Engineer III

Responsibilities