Automotive Service Advisor

Laguna Niguel, CAfull time

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On Site

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$80k–$150k

H1B: no

Murgadoautomotive Automotive Service Advisor at Mercedes-Benz of Laguna Niguel guides customers through the dealership service process, preparing service recommendations and coordinating with technicians. The role combines automotive knowledge, sales ability, and premium customer care.

Responsibilities

Welcome customers, identify service needs, and document concerns accurately.
Explain recommended maintenance and repairs in clear, customer-friendly language.
Prepare accurate estimates and timelines, obtain approvals, and provide timely status updates.
Coordinate with technicians and the service team to keep repairs progressing efficiently.
Recommend relevant services that support vehicle performance, reliability, and safety.
Maintain accurate service records, resolve concerns promptly, and build lasting customer relationships.

Qualification

Strong customer serviceStrong organization

Required

2+ years of Automotive Service Advisor experience required.
Knowledge of automotive repair and maintenance services.
Strong customer service, communication, sales, and relationship-building skills.
Ability to explain technical information and service recommendations clearly.
Strong organization, attention to detail, and follow-through in a fast-paced dealership environment.
Valid driver’s license and a clean driving record.
Luxury or high-end dealership experience and familiarity with CDK or Reynolds & Reynolds are preferred.

Preferred

Luxury or high-end dealership experience
Familiarity with CDK or Reynolds & Reynolds

Benefits

Dental
Vision
401(k)
PTO

Company

Murgadoautomotive

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Source: lever

Active within the past hour

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