Senior Customer Marketing & Growth Manager

Required

• You’re either a senior growth marketer who’s fallen in love with working directly with customers, or you’re a customer marketer or product marketer who’s eager to grow. Either way, you are probably on a marketing team at a Series C, D, or E startup (under 300 people) where you’ve been part of an established marketing team that executes well-rounded programs for growth and/or customer marketing. You know the playbooks; you’re excited to build and execute them yourself in a role with more ownership and runway.
• 5–7 years in Customer Marketing, Product Marketing (segment-focused or product-focused), Lifecycle Marketing, or Go-to-Market Programs, with a track record of driving measurable business outcomes.
• A builder’s mindset. You don't wait for someone to hand you a playbook. You write it, execute it, measure it, and improve it. You're motivated by autonomy and energized by accountability.
• The ability to think and operate in systems. You see both the forest and the trees, and can toggle seamlessly between the two as needed. You understand instinctively how your focus areas interconnect with the rest of the business to drive revenue, and can design the strategy for your area to impact top-line business goals.
• Demonstrated skill at influencing & collaborating cross-functionally. You know how to rally CS, Sales, SDRs, and Product around a shared goal without having direct authority over them. You make working with you feel easy and energizing.
• Tenacity as a project manager. You’ve demonstrated that you can own your area end-to-end in a dynamic startup environment, from ideation to strategy to execution to reporting. Every detail is buttoned up, every deadline is hit, every customer interaction is on-brand and polished, and every priority connects back to revenue. You know how to pivot based on new data or direction, drive alignment around priorities, and ensure the program hits its goals.
• Strong storytelling & communication skills and customer empathy. Whether in a webinar or on a stage, you know how to captivate and educate an audience. You can have polished, confident, on-brand conversations directly with customers, virtually or at an in-person event. Please note that this role will be required to travel to major trade shows or customer events 3-4 times per year.
• Fluent with AI tools. You’ve taken a thoughtful approach to how you leverage AI, and it’s part of your daily workflows, and you're excited to help build the playbook for the future of customer marketing.