This role blends strategic thought leadership, technical fluency, analytical rigor, and exceptional relationship management. You will guide the evolution of loyalty programs, orchestrate cross-functional delivery, and champion innovations that create differentiated consumer experiences.

How you will make an impact

Enterprise Strategic Leadership

Serve as the executive-level strategic partner to key retail clients, ensuring loyalty strategy is aligned to enterprise goals and customer engagement objectives.

Articulate how loyalty contributes to broader corporate strategy, supporting clients in achieving revenue, retention, and customer experience outcomes.

Loyalty Program Vision & Performance

Lead the long-term evolution of loyalty programs by integrating strategy, analytics, and technology to optimize performance, profitability, and member engagement.

Translate data-driven insights into actionable recommendations that drive ROI and address emerging customer needs in support of driving best-in-class programs.

Client Opportunity, Risk & Market Sensing

Continuously scan for risks, political dynamics, shifting priorities, and organizational barriers within client environments, converting them into opportunities that deepen partnership and expand Kobie’s strategic influence.

Monitor industry trends, competitor movements, and evolving retail behaviors to shape both client strategy and internal decision-making.

Growth, Innovation & Co-Creation

Sr. Director, Client Services - Travel & Hospitality

Responsibilities

Qualification

Required

Benefits

Company

Kobie

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