Kobie The Director, Client Services - Retail at Kobie leads retail client accounts, owning client satisfaction, revenue, and organic growth. This role manages loyalty programs across multiple retail channels and high-volume promotional calendars.
Responsibilities
Own the client experience from onboarding to renewal including client satisfaction targets
Deliver account revenue and margin targets, own forecasts and resource allocation
Build and land proposals for organic growth
Partner with Finance on pricing and profitability
Qualification
10+ years of marketing experienceBachelor's degree requiredAbility to travel up to 20%Where this role leads
Required
10+ years of marketing experience, including leading loyalty or rewards programs.
Proven success with well-recognized retail brands.
Experience managing P&L and account financials.
The confidence and salesmanship to grow accounts.
Exceptional judgment and real-time problem solving.
Technical fluency with loyalty and martech platforms, including capabilities, integrations, and data flows, and the confidence to guide technical conversations.
Bachelor's degree required.
Ability to travel up to 20%.
Preferred
Loyalty industry or technology enabler experience, or industry recognition that sets you apart as a leader.
Where this role leads: Sr. Director, Client Services, stewarding a multi-account portfolio.
