Client Operations Manager

New York Cityfull timeRemote

Apply on Employer Site

mid

$100k–$130k

H1B: no

Manifest Os Client Operations Manager at Manifest OS owns the end-to-end operational experience for a portfolio of enterprise clients navigating immigration processes. The role involves coordinating cross-functional teams to proactively resolve friction and improve operational workflows.

Responsibilities

You'll own the end-to-end operational experience for a portfolio of enterprise clients navigating the immigration process — from onboarding through case completion. This isn't a reactive support role: you'll coordinate across Legal, Billing, Product, Engineering, Sales, and Finance to proactively resolve friction before it reaches clients. As Manifest scales, your work compounds — every process you improve and every manual workflow you eliminate affects hundreds of clients and thousands of beneficiaries.
Own operational health for a defined portfolio of enterprise clients end-to-end
Serve as the primary operational contact for HR teams, recruiters, and beneficiaries
Monitor case progress and flag risks to attorneys before they become escalations
Coordinate cross-functional work across Legal, Billing, Finance, Product, and Engineering
Lead operational escalations with clear ownership and timely resolution
Identify bottlenecks and manual workflows; partner with Engineering to automate them
Build SOPs, playbooks, and documentation that help the business scale

Qualification

3+ years in operationsExperience with automation toolsThis is for you ifThis is not for you ifYou prefer clearly scoped

Required

3+ years in operations, client success, customer operations, or program management
Bachelor’s degree or equivalent practical work experience.
Proven ability to manage multiple enterprise client relationships simultaneously
Strong written and verbal communication with direct client-facing experience
Skilled at driving cross-functional work forward without direct authority
Process-oriented with a track record of identifying and eliminating inefficiencies

Preferred

SQL proficiency and comfort with independent operational data analysis
Experience with automation tools, AI workflows, or process improvement methodologies
Prior experience partnering with Product and Engineering teams
This is for you if....
You want to own complex operational problems from start to finish, not just triage them. You see inefficient processes as problems to fix, not facts of life. You're energized by high ownership and shaping how a growing company operates.
This is not for you if....
You prefer clearly scoped, narrowly defined responsibilities over broad ownership. You gravitate toward reactive support rather than proactive problem-solving. You're looking for a remote or hybrid arrangement — this role is fully in-person in NYC.

Company

Manifest Os

View company page

Source: ashby

Active within the past hour

Remote-friendly

More roles at Manifest Os

Technical Sourcer (Contract)

United States · Remote

Associate General Counsel

New York City

Staff Software Engineer

New York City

Strategic Enterprise Account Executive

United States · Remote

Boost Your Interview Chances

Improve Resume Match Score

Free

Your Score

9.0

Strong Applicant

Must-Have Skills for This Role

SQLAutomation toolsAI workflows

Optimize my Resume

Apply Faster with Autofill

Free

Save your profile once. LumiJobs pre-fills the employer's application form so you stop re-typing the same answers on every site.

Apply With Autofill

Or skip LumiJobs's tools and submit directly on the employer's career site.

Apply on Employer Site

Client Operations Manager at Manifest Os · LumiJobs