Automotive Service Advisor

Foothill Ranch, CAfull time

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On Site

entry

$100k–$200k

H1B: no

Murgadoautomotive Automotive Service Advisor at Mercedes-Benz of Foothill Ranch to act as liaison between customers and technicians ensuring smooth vehicle maintenance and repair service. Provide accurate estimates, communicate repair progress, and foster customer satisfaction.

Responsibilities

Greet customers warmly and listen to their vehicle concerns and needs.
Advise customers on the required repairs and recommend additional maintenance services to ensure optimal vehicle performance.
Provide accurate cost estimates and timelines for vehicle repairs and services.
Communicate directly with technicians to ensure vehicle repairs are completed efficiently and correctly.
Maintain detailed records of services and customer interactions.
Ensure customers are informed of their vehicle's progress throughout the service process.
Foster a trusting relationship with customers by delivering exceptional customer service and addressing concerns promptly.
Perform quality checks on completed repairs and ensure customer satisfaction before the vehicle is returned.
Follow up with customers to ensure they are satisfied with their experience and encourage repeat business.

Qualification

Excellent communication skillsStrong sales and upselling abilitiesExperience with luxury brands

Required

2+ years of experience as a Service Advisor in an automotive dealership, preferably with luxury brands.
Strong knowledge of vehicle repair and maintenance services.
Excellent communication skills, both written and verbal.
A proven ability to explain technical information to customers in a way that is easy to understand.
Exceptional organizational skills and attention to detail.
Strong sales and upselling abilities.
Ability to multitask and thrive in a fast-paced environment.
Proficiency with dealership software (CDK, Reynolds & Reynolds, etc.) is preferred.
A valid driver's license with a clean driving record.

Preferred

Experience with luxury brands
Proficiency with dealership software (CDK, Reynolds & Reynolds)

Benefits

Dental
Vision
401(k)
PTO

Company

Murgadoautomotive

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Source: lever

Active within the past hour

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