Customer Success Director

Required

• Substantial experience (typically 7+ years) in customer success, strategic account management, consulting, or a related role, and a track record of growing complex, senior-level relationships
• Experience working with health systems or other large, complex organizations. Deep healthcare experience is a plus; so is experience bringing new technology into established environments
• Comfort with data: you can read a dashboard, build a business case, and tell the story behind the numbers to CFOs, CIOs, and CMOs
• Strong commercial judgment about retention, expansion, and value
• Thrive with ownership and ambiguity in a fast-moving, early-stage company
• Work well across clinical, technical, and product teams, knowing when to lead and when to enable
• Willing to travel regularly for site visits, business reviews, and key partner milestones
• If you're excited by the mission and bring most of what's above, we'd like to hear from you, even if your background doesn't match every line.
• If you're passionate about applying frontier AI to real-world impact, join us in building healthcare's future.