Head of Technical Implementation

Required

• 5+ years leading complex, customer-facing software implementations or technical product delivery, including launches with multiple teams on the customer’s side.
• Exceptional project management. You run concurrent work, surface risks early, get decisions made, and follow through without anyone chasing you.
• Exceptional communication. You can work a technical issue with an analyst, a workflow decision with a clinician, and a change of plan with an executive.
• Hands-on technical judgment. You write SQL, read API documentation and sample payloads, trace a data flow, and verify delivered behavior yourself.
• Experience turning an ambiguous customer need into a first working implementation.
• What will make you stand out
• You’ve led implementations involving Epic, Cerner, or another EHR, or worked inside a hospital’s EHR environment.
• You’ve delivered integrations involving HL7, FHIR, or other clinical data exchange.
• You’ve built an implementation process that made later launches more reliable.
• This role is NOT for you if
• You’ve led implementations without getting technical yourself. You’ve run launches through status meetings, trackers, and handoffs, and relied on engineers for every check against the data. Here you open the payload, run the query, and confirm the result yourself.
• You want the structure of a bigger company. You’re looking for defined process, a team to delegate to, and clear scope from day one. You’d be building the process that doesn’t exist yet, deciding with incomplete information, and doing the work yourself for a while.